Strategic Reviews

Strategic reviews

CWMC’s expertise, experience and current day-to-day involvement with many different insurers, reinsurers and their suppliers gives us a deep understanding of the insurance marketplace, best practice, systems and trends.

Our extensive knowledge makes us well placed to undertake a strategic review of your business operations and make pragmatic recommendations for improvement, not only for today but for years to come.

Modern technology and supplier services allow opportunities for a fundamental change in the way claims are handled. Are you taking advantage of this?

CWMC is a rich source of information and advice:

  • Helping new entrants to the market establish best-of-breed claims handling operations
  • Guiding established insurers on new product development, claims systems and pricing

Highly flexible in our approach, we can work independently or alongside your existing team.

Dramatic results

An insurance client had serious problems with its motor damage claims service - independent surveys revealed that 40% of claimants were unhappy about the way their claims were handled, and a third of phone calls were not being handled within agreed times. Added to this, repair costs were rapidly escalating.

CWMC was called in to review the service, identify solutions and then implement them.

We identified that the client could save £5 million in operational costs alone through a range of pragmatic solutions, including a new first notification of loss operation and repair network.

We set up and then worked with the client's project team to achieve first stage implementation in just three months. Within that time, customer satisfaction increased to 82% and the client achieved a 10% saving in repair costs.


Time for a strategic review of your insurance business? Please contact us to find out how CWMC can help.

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