Claims Handling

Claims Handling

CWMC can provide as much or as little help as you need as part of our comprehensive claims handling services.

We can ‘parachute in’ experienced claims handlers to tackle backlogs, provide other targeted hands-on support or offer coaching and mentoring to members of your team.

As independent experts we are also able to make a frank and objective assessment of your claims operation and recommend process improvements. This involves:

  • Analysis of key statistics, staff data and customer feedback
  • Identification of critical objectives and any possible 'quick wins'
  • Review of contracts and suppliers, including investigation of alternative supplier networks if required.
  • Working closely with your claims management team to implement improvements.

Time for a radical solution

CWMC was brought in to investigate a serious problem with this insurance client's motor claims handling. A huge amount of money and staff time was being spent on total loss claims, and yet the insurer was still suffering a 40% loss of customers after such claims.

We researched, proposed and implemented a dramatic new solution to handling these motor claims - an approach that really met customer needs in a way that nobody had considered so far.

Part of this solution included linking the insurer with an independent company that could supply a comprehensive web-based replacement car service, including access to finance, nationwide vehicle searches and even delivery of the car to the customer's front door.

Is it time to look afresh at your claims handling? Contact us today for an honest appraisal.


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