Household claims audits

Household claims leakage is running at 20-30%, according to senior claims practitioners we surveyed recently. This supports the results from our own audits.

Historically, household claims handling has not always received the same focus as motor.

However, with the increasing willingness of customers to shop around for the best deal, it is more important than ever for insurers to be able to offer competitive premiums to retain profitable business.

The household market is changing. There is a greater challenge with new methods of building construction and repair, new technologies and increasing storm and flood claims. Cash settlements are being frowned upon and there are signs of 'credit repairs' entering the household market. Recoveries are not being pursued and fewer claims staff have knowledge of household construction.

CWMC can help insurers keep costs under control. We have a very experienced team including former loss adjusters and quantity surveyors, all with expertise in handling a variety of domestic and commercial property claims that range from the smallest burst pipe to major fire, flood and subsidence losses running into millions of pounds.

Contact us to see how we can help you achieve the same success with your household claims.



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